Sleek Business Account Payment Experience
A transparent cross-border payment experience for SMEs
Insufficient transparency regarding the timing and nature of charges associated with international transfers, coupled with a lack of accurate status updates, results in user confusion and anxiety regarding the whereabouts of their money.
Redesigning the pay and transfer flow with a focus on transparency, ease of use, clear status updates and collecting just enough information from users. This will hopefully ensure users always in the loop on everything regarding where and when their money is going.
The redesign we generally well received and a check in with the Fintech operations team, revealed that customer queries about transfer fees, status of transfers has reduced greatly. As of this moment, we are still iterating on to ensure that we building momentum to create an even better cross-border payment experience for our users.
A product designer from the lion city of Singapore!
